Returns & Refunds

Returns and Refunds Policy

**Last updated: 1 November 2026**

At JINTENG, we want you to feel confident about your purchase. This policy explains how to withdraw from an online purchase, return an item, and request help if something is wrong with your order.

1. Your 14-day right to withdraw

If you are a consumer who buys goods from our online store, you may withdraw from your purchase within 14 calendar days without giving a reason.

For a single item, the 14-day period starts on the day after you, or someone you appoint (other than the carrier), receives the item. If your order contains several items delivered separately, the period starts on the day after you receive the last item.

To withdraw, you must tell us clearly that you have decided to cancel your purchase before the 14-day period ends. You can do this through our online withdrawal function:

**[ONLINE WITHDRAWAL FUNCTION]**

You may also notify us by email at info@jinteng.be. You do not need to wait for our approval to exercise your right to withdraw.

You may use the model withdrawal form in our General Terms and Conditions of Sale, but you do not have to.

2. How to return your item

After notifying us that you are withdrawing from your purchase:

1. Pack the item securely. Where possible, include the accessories and other components supplied with it. 2. Send it to us within 14 days after the day you notified us of your withdrawal. 3. Keep your proof of postage or return tracking information until the return is complete.

**Return address:** Krijgshof 1, Dendermonde 9200,Belgium

You may handle and inspect an item as you reasonably would in a physical store. If its value has been reduced because it was handled more than necessary to inspect it, we may deduct that loss in value where permitted by law.

3. Return shipping costs

If you withdraw from your purchase because you no longer want the item, you are responsible for the cost of returning it, provided we informed you of this before you placed your order.

If an item is faulty, damaged, or does not match what you ordered, contact us at **service@jinteng.be**. We will cover reasonable return shipping costs where the issue is confirmed.

4. Refunds

If you withdraw from your purchase, we will refund the payments we received from you, including the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, we will not refund the extra delivery cost.

We will issue your refund without undue delay and no later than 14 days after we receive your withdrawal notice. We may wait to issue the refund until we receive the returned item or you provide proof that you have sent it back, whichever happens first.

We will normally refund you using the same payment method you used for your purchase, unless you agree to another method. We will not charge a refund administration fee.

5. Faulty, damaged, or incorrect items

If your item arrives damaged, is defective, or does not match your order, email **service@jinteng.be** with:

- Your order number - A description of the problem - Photos, if they help show the issue

Consumer goods are covered by the applicable statutory legal guarantee. For new consumer goods sold in Belgium, the legal guarantee generally lasts for two years from delivery.

If an item does not conform to the contract, you may be entitled to a free repair or replacement. Where the law allows, you may be entitled to a price reduction or refund if repair or replacement is unavailable or cannot be provided as required.

The legal guarantee is separate from your 14-day right to withdraw. Sale prices do not remove these statutory rights.

6. Items excluded from the right to withdraw

The law excludes certain goods and services from the right to withdraw. If a legal exception applies to a specific product, we will tell you before you place your order.

7. Contact us

For questions about returns, refunds, or faulty items, contact us at **service@jinteng.be**. Please include your order number so we can help you.

JINTENG BV Address: Krijgshof 1,Dendermonde 9200,Belgium Email: info@jinteng.be Customer service: service@jinteng.be

Holiday periods You may notify us that you wish to withdraw from your purchase by email at info@jinteng.be or through our online withdrawal function during holiday periods. Your notice is effective when you send it, even if we are closed. We will review your request and reply as soon as possible after we reopen. You do not need to wait for our reply before sending the item back. Please keep a copy of your email or online submission as proof of your notice.

For help with an existing order, including order status, delivery, changes, or cancellation before dispatch, please contact us at service@jinteng.be. Include your order number so we can assist you. Orders may be prepared for dispatch shortly after purchase, so we cannot guarantee that a change or cancellation can be made before dispatch. This does not affect your statutory right to withdraw from an online purchase.