Shipping & Delivery

1. Where We Deliver JINTENG currently delivers to Belgium, the Netherlands, France, Germany, Luxembourg and other EU member states.The delivery destinations available for your order will be displayed during checkout. Delivery availability may depend on the destination address, the delivery service available in that area and the nature of the products ordered. If your country or region is not available at checkout, please contact us before placing your order.

2. Order Processing Orders are processed after payment has been successfully authorised and received. Our standard order processing time is: 1–2 business days. Business days are Monday to Friday, excluding public holidays in Belgium. Orders placed on weekends or Belgian public holidays will normally begin processing on the next business day. Please note that order processing time is separate from the delivery time. The estimated delivery period begins once your order has been dispatched, unless otherwise stated. During particularly busy periods, promotional events or public holidays, processing may take longer. If a significant delay is expected, we will inform you.

3. Delivery Options The delivery options available for your order will be displayed at checkout. Depending on your destination, these may include: Home delivery. Delivery to a parcel shop or collection point. Other delivery services made available for your destination. Where applicable, you will be able to select from the available delivery options before completing your purchase. The delivery method and any specific delivery preferences agreed at checkout will form part of your order arrangements.

4. Estimated Delivery Times Estimated delivery times depend on the destination, selected delivery service and carrier. The current estimated delivery times are: Belgium: 1–2 business days Netherlands: 1–2 business days France: 2–3 business days Germany: 2–3 business days Luxembourg: 1–2 business days Other available EU destinations: 3–5 business days These estimates refer to the period after dispatch and do not include order processing time. Unless a specific delivery date or period has been expressly agreed with you, delivery will take place within the applicable legal time limit. Under Belgian consumer law, where no other delivery period has been agreed, goods must generally be delivered within 30 days after the conclusion of the contract. If we are unable to deliver within the agreed period or the applicable legal time limit, your statutory consumer rights will apply. Further information is provided in Section 10.

5. Shipping Costs Shipping costs are calculated according to the delivery destination, the selected delivery method and, where relevant, the size or weight of the order. The applicable shipping cost will be clearly displayed at checkout before you confirm and pay for your order. Our current shipping charges are: Belgium: €4.90 Netherlands: €5.90 France: €6.90 Germany: €6.90 Luxembourg: €5.90 Other available EU destinations: €8.90 Free delivery may be available for orders meeting the following conditions: Free standard shipping for orders over €150 shipped to Belgium, the Netherlands, France, Germany and Luxembourg. Free shipping applies only to standard delivery and does not cover express services. Free shipping is not available for other EU destinations. Any additional delivery service or charge must be presented to you before you place your order. We will not add optional delivery charges without your express agreement. The total price, including applicable delivery costs, will be shown before you complete your purchase.

6. Dispatch Confirmation and Tracking Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Where tracking is available, the email will include a tracking number and a link to the carrier's tracking service. Please allow some time for tracking information to become available after dispatch. Tracking updates are provided by the carrier and may not appear immediately. If you have not received a dispatch confirmation or tracking information within the expected processing period, please contact us at: service@jinteng.be Please include your order number so that we can assist you more efficiently.

7. Delivery Address Please ensure that your delivery address and contact details are accurate and complete when placing your order. JINTENG cannot guarantee that an address can be changed after an order has been processed or dispatched. If you need to correct your delivery address, please contact us as soon as possible after placing your order. We will make reasonable efforts to assist with an address correction before dispatch. However, once the parcel has been handed to the carrier, any change will depend on the carrier's available services and cannot be guaranteed. If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and work with you and the carrier to find an appropriate solution.

8. Delivery Delays We make every reasonable effort to dispatch and deliver orders within the estimated timeframes. However, delivery may occasionally be affected by circumstances beyond our reasonable control, including: Severe weather conditions. Transport or logistics disruptions. Public holidays. Customs procedures, where applicable. Unexpected operational issues affecting the carrier. Other exceptional circumstances. If we become aware of a significant delay, we will inform you where reasonably possible and provide an updated delivery estimate. Force majeure events do not automatically remove your statutory rights under consumer law. An estimated delivery time does not remove or limit your statutory rights. If your order is not delivered within the agreed delivery period, or within the applicable legal time limit where no other period has been agreed, you may contact us to request delivery. Where required by law, you may give us an additional reasonable period to complete delivery. If we still fail to deliver within that additional period, you may be entitled to terminate the contract and receive a refund. You may also be entitled to terminate the contract immediately where the law allows, including where we refuse to deliver or where delivery by a particular date was essential and this was agreed or made clear to us before the contract was concluded.

9. Lost, Missing or Damaged Parcels

9.1 Parcels That Have Not Arrived If the tracking information indicates that your parcel has been delivered but you have not received it, please contact us. We will investigate the matter with the delivery carrier and take appropriate steps to establish what happened. If your parcel is confirmed as lost before delivery to you, we will work with you to resolve the issue in accordance with applicable consumer law.

9.2 Damaged Parcels Please check your parcel and the products when they arrive. If the outer packaging or the products appear damaged, we recommend that you: Take photographs of the damaged packaging and products. Keep the original packaging where possible. Contact us at service@jinteng.be. Include your order number and photographs when contacting us. We encourage you to notify us of visible damage promptly after delivery. This notification period is a practical measure to help us investigate efficiently and does not override your statutory consumer rights, including the two-year legal guarantee for non-conforming goods under Belgian law. We will review the issue and advise you on the next steps. Please contact us as soon as reasonably possible so that we can investigate the matter efficiently.

9.3 Incorrect or Missing Items If you receive an incorrect product or an order is incomplete, please contact us with your order number and a description of the issue. We will investigate and arrange an appropriate solution in accordance with your statutory rights.

10. Delivery Responsibility and Your Consumer Rights For orders where JINTENG arranges the delivery, the risk of loss of or damage to the goods remains with JINTENG until you, or a third party designated by you other than the carrier, physically receive the goods. This means that if a parcel is lost or damaged while being transported by a carrier selected or offered by JINTENG, we remain responsible for resolving the matter with you in accordance with applicable law. An exception may apply where you independently appoint a carrier that was not offered by JINTENG. In that situation, the risk may transfer when the goods are handed to that carrier, without affecting any rights you may have against the carrier. Nothing in this Shipping & Delivery Policy limits or excludes any mandatory consumer rights under Belgian or European Union law.

11. Customs Duties and Import Taxes For deliveries within the European Union, customs duties are generally not charged on goods already in free circulation within the EU. For deliveries to destinations outside the European Union, customs duties, import taxes or other local charges may apply, depending on the destination country's regulations and the nature of the goods. Unless expressly stated otherwise at checkout, any such charges imposed by the destination country's authorities are the responsibility of the customer. Customers are responsible for checking the applicable import requirements and charges before placing their order. If JINTENG offers delivery to a destination outside the EU, the applicable customs and tax arrangements will be communicated where required before the order is completed.

12. Contact Us If you have any questions about shipping, delivery or an existing order, please contact our customer service team. JINTENG BV Email: service@jinteng.be Customer Service Hours: Monday to Friday, 09:30 – 17:30 CET / CEST Please include your order number in all order-related enquiries. We aim to respond within 1 business day.

A signature may be required when your package arrives. Couriers usually deliver between 9:00 and 17:00 on weekdays, so a work address can be helpful when appropriate.

Once your order has been dispatched, you will receive a shipping confirmation by email using the email address provided at checkout.

The shipping confirmation will include your tracking number and, where available, a direct link to the carrier's tracking page.

JINTENG works with established parcel delivery companies, such as bpost and other suitable carriers, depending on the destination and delivery service selected.

You can use the tracking number and tracking link provided in your shipping confirmation to follow the progress of your delivery.

Tracking information may take some time to become available after the carrier has collected and scanned your parcel.

Please note that tracking updates are provided by the carrier and may not appear immediately at every stage of the delivery process.

If you have not received your shipping confirmation or tracking details, or if your tracking information has not been updated for an extended period, please contact us at service@jinteng.be.

Please include your order number so that we can assist you.

Tracking information is provided for your convenience and does not affect JINTENG's responsibility for the delivery of your order or your statutory consumer rights.

service@jinteng.be